FACTS:

Units from our latest batch, which were shipped last week, have been hit with a “bug” which has come to be known as the “qkin” bug.

To the best of our knowledge, this issue affects a significant number of the latest batch devices.

All units shipped have passed factory testing but the issue is extremely complicated and can only be analyzed and replicated on the last batch of units made.

Due to the above facts, we only became aware of the problem through our customers over the holiday period, and as a result have been working feverishly to try and identify the problem and solve the issue.

THE CAUSE:

The bug has been traced down to a vendor supplied part which had a revision in silicon. While we were made aware that this revision was going to occur, we were not given complete details as to the change, and were under the impression that this change would have no effect on our design.

Unfortunately we could not address the issue with the part supplier immediately, as we had to wait till after the holiday period when they re-opened for business, in order to get more detailed documentation and facts regarding the changes to the silicon.

WHAT IS BEING DONE:

We are currently working very closely with the responsible vendor to re-design our code as fast as possible to fit the changes made to the silicon.

We have stopped all programming of units in the factory to wait for the latest revision of code to suit the new silicon.

When initial versions of our update have passed internal testing, we will release the firmware to a small public beta group. Once we are satisfied that all is 100% working, we will then release the final version to the public. While a dedicated timeline would be ideal, we are very much dependent on the help from the responsible vendor

Please be patient with us, while we work round the clock to get this issue resolved and a working update released. We would like to assure all our customers that we are taking full responsibility for all our units and will be updating all resellers and consumers on our progress.